FAQ
We help individuals and companies prepare documents for foreign authorities. The work may include translation, notarisation of the translation, an Apostille, legalisation or a combination of these services.
Find answers about document types, Apostille, translations, legalisation, prices, and processing times.
Apostille basics
What an apostille is, when it's needed, and how it differs from legalisation.
What is an Apostille?
An Apostille confirms the authenticity of a public document for use in countries applying the Hague Convention.
Can I send a document remotely?
Yes, a photo or PDF is enough for the first assessment, although the original may be required later.
Can apostille preparation be handled remotely?
Part of the preparation can start remotely after reviewing a photo or PDF of the document. If the original is required, we explain it before the next step.
Should translation or apostille be done first?
The correct order depends on the destination country and the receiving institution. We check whether apostille, translation, notary certification or legalisation should come first.
Prices and timing
What the price depends on, how long preparation takes, and whether urgent processing is possible.
What affects the apostille price?
The price depends on the document type, destination country requirements, translation needs, notarisation, urgency and delivery method.
Translations
When a notarised translation is needed and the right order with apostille.
When is a notarised translation needed?
A notarised translation is needed when the institution requires an officially certified translation rather than a simple text translation. We check the required certification before processing the order.
Legalisation
Apostille and document legalisation requirements for different countries.
What is the difference between apostille and legalisation?
Apostille is usually used for countries that recognise the Hague Convention procedure. Legalisation may be needed when the destination country does not apply that procedure or requires another confirmation route.
Documents and receiving
Which documents are most often prepared and how to receive the finished result.
Which documents can be sent for review?
You can send birth and marriage certificates, diplomas, statements, powers of attorney, company documents and other documents for review. After checking them, we clarify the correct process.
Is a photo or PDF enough to start?
For the first review, a clear photo or PDF is usually enough. After checking the document, we will tell you whether the original is needed for final preparation.
What if my document type is not listed?
Choose “Other document” in the form or send a document photo. We will check the issuing authority, destination country and required preparation route.